Contact PullSubtitle
One inbox, read by real people. We reply within 2 business days (Monday–Friday, 09:00–18:00 (UTC+8)).
Email us at
contact@pullsubtitle.com
Product support
Questions about a transcript, a link that won't work, or your account.
Subject: “Support”
Billing, cancellation & refunds
Charges, receipts, plan changes, cancellations and refund requests. Include the order ID or charge date.
Subject: “Billing”
Privacy & data requests
Access, export or delete your data. Write from the email on your account so we can verify you.
Subject: “Privacy request”
Abuse & copyright
Report misuse, or send a copyright notice as described in our Acceptable Use Policy.
Subject: “Abuse report”
Before you write
- Cancel anytime from your dashboard.
- See your credits and charges on your balance page.
- Read the refund policy and pricing FAQ.
Business details
- Operator:
- [LEGAL NAME]
- Address:
- [REGISTERED / MAILING ADDRESS]
- Website:
- www.pullsubtitle.com
Orders are processed by our online reseller & Merchant of Record, Waffo Pancake, who also handles order-related inquiries and returns.